Frequently Asked Questions
Everything you need to know about your new favorite smugglers.
How do I know what size to order?
We recommend sticking to your standard underwear size for our Budgy Smugglers. If you are between sizes, we suggest sizing up for a more comfortable fit or sizing down for a tighter 'racing' fit.
What is your return and exchange policy?
We offer a 30-day return policy for exchanges or refunds. Items must be in their original, unworn condition with all tags and hygiene stickers still attached. Please note that for hygiene reasons, we cannot accept returns on items that have been worn in the water.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within Australia. International orders generally arrive within 10-15 business days depending on the destination and local customs processing.
Are your products made from sustainable materials?
Yes, we are committed to quality and longevity. Our swimwear is crafted from high-quality, chlorine-resistant fabrics designed to withstand the sun and surf, ensuring your smugglers last for many seasons to come.
Can I track my shipment?
Once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to follow your parcel's journey to your doorstep.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options like Afterpay and Klarna for your convenience.